Refund policy

Return & Refund Policy

Last updated: April 26, 2026 at 8:12 PM EST

At MonarK, we aim to provide quality products at competitive prices. Please read this Return & Refund Policy carefully before making a purchase, as all purchases are subject to the terms outlined below.

By placing an order with MonarK, you agree to this policy in full.

1. General Policy

All return and refund requests are subject to review and approval by MonarK. We reserve the right to accept or deny any request at our sole discretion, in accordance with this policy and applicable laws in the United States and the State of New Jersey.

2. Refund Eligibility Window

Refund requests must be submitted within 48 hours of confirmed delivery.

Any request submitted after this 48-hour window will not be eligible for review or approval.

3. Product Condition Requirements

To qualify for a return or refund, the item must meet all of the following conditions:

The product must be in original, unused, and resellable condition
The product must show no signs of wear, damage, alteration, or tampering
The product must include all original packaging, accessories, and components (if applicable)

Any item that has been used, opened, worn, damaged, altered, or tampered with by the customer will be ineligible for a refund or return under any circumstances.

MonarK reserves the right to review and make a final determination on all refund requests, in accordance with this policy and applicable laws in the United States and the State of New Jersey.

By purchasing from MonarK, customers acknowledge that they have been provided access to this policy prior to purchase and agree to its terms.

4. Product Condition Disclosure

MonarK offers a variety of products, which may include items listed as brand-new, open-box, refurbished, or otherwise classified based on condition assessments made in good faith by our team at the time of listing.

We make reasonable efforts to ensure all product descriptions and condition classifications are accurate. However, product condition assessments may involve reasonable human judgment, and minor differences in perception or interpretation may occur.

By purchasing from MonarK, the customer acknowledges and agrees that:

Product condition descriptions are provided in good faith and reflect reasonable assessment at the time of listing
Variations in customer perception of condition may occur
It is the customer’s responsibility to carefully review all product details before purchase
If a customer believes a product does not reasonably match its listed condition, they may submit a refund request under this policy

All refund requests will be reviewed in a timely manner. We aim to respond as quickly as reasonably possible.

To the fullest extent permitted by applicable law in the United States and the State of New Jersey, MonarK’s liability is limited to the value of the purchased product and as defined in this policy.

5. Non-Refundable / Final Sale Items

Certain items may be marked as final sale and are not eligible for refunds, returns, or exchanges under any circumstances.

6. Refund Approval & Processing

If a refund is approved:

Refunds will be issued to the original payment method
Processing times depend on the payment provider or bank
Shipping costs are non-refundable unless required by law

7. Shipping & Return Costs

Customers may be responsible for return shipping costs unless otherwise stated or required by applicable law.

MonarK is not responsible for lost, delayed, or damaged return shipments.

8. Order Issues, Refund Denials & Appeals

Customers may contact MonarK regarding any order issue or refund concern.

If a refund is denied, the customer may request clarification. MonarK will make a reasonable effort to respond with the reason for the decision in a timely manner.

Customers may also submit an appeal for reconsideration. All appeals will be reviewed; however, MonarK retains full discretion to approve or deny any appeal based on this policy and the specific circumstances of the case.

Submitting an appeal does not guarantee approval, and MonarK is under no obligation to reverse a prior decision.

9. Customer Support

Contacting MonarK does not guarantee approval of any refund, return, or replacement. All decisions are made in accordance with this policy.

10. Limitation of Liability

To the fullest extent permitted under the laws of the United States and the State of New Jersey, MonarK shall not be held liable for indirect, incidental, or consequential damages arising from product use, delivery issues, or refund disputes.

11. Policy Updates

MonarK reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Updates will be posted on this page with a revised “Last updated” date.