Shipping policy

Shipping Policy

Last updated: April 24, 2026, at 12:40 AM EST

MonarK operates and fulfills orders within the United States, with a primary operational base in the State of New Jersey. By placing an order with MonarK, you agree to this Shipping Policy.

1. Processing Time

All orders are processed within 1 week (7 business days) after payment confirmation.

Processing times may vary during high-volume periods, holidays, or unforeseen operational delays.

2. Shipping Times

Estimated delivery times are as follows:

United States (including New Jersey): 3–10 business days after processing
International Orders (Once Applicable): 7–31 business days after processing

All delivery timeframes are estimates only and are not guaranteed.

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (if applicable).

Tracking information is provided only when available based on the selected shipping method, package type, or shipping carrier used. Some shipments or carriers may not provide full tracking updates.

Tracking updates are managed by third-party shipping providers, and MonarK is not responsible for delays, missing updates, or inaccuracies in carrier tracking systems.

4. Shipping Delays

MonarK is not responsible for delays caused by factors outside of our control, including but not limited to:

Carrier delays
Weather conditions
High order volume
Logistics or transportation disruptions
System or processing delays outside our operation

Delivery times are estimates only and are not guaranteed.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

MonarK is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

6. Lost, Missing, or Damaged Packages

Once an order has been handed over to the shipping carrier or mail industry office, responsibility for delivery, handling, and final condition of the package transfers to the carrier.

If a package is marked as delivered by the shipping carrier but is not received by the customer, the customer must contact the carrier directly to initiate an investigation or claim.

MonarK is not responsible for packages that are:

Marked as delivered by the carrier but not received
Lost in transit after being handed to the shipping carrier or mail industry office
Damaged, destroyed, or altered during shipping while under carrier control
Tampered with, opened, or compromised after leaving MonarK’s possession

Resolution of such cases is subject to the shipping carrier’s or mail industry office’s policies and procedures.

MonarK is not obligated to issue refunds or replacements for issues caused by shipping carriers, mail industry offices, or third-party logistics providers after the package has left our possession.

However, we may, at our sole discretion and on a case-by-case basis, assist customers in communicating with the carrier to help resolve the issue.

7. Damaged Packages & Shipment Documentation

If an order arrives with damaged packaging or product damage, customers must contact MonarK within a reasonable timeframe and provide clear photo evidence of the issue.

MonarK documents the condition of items prior to shipment, which may include photographs taken immediately before the order is handed over to the shipping carrier or mail industry office. These records are maintained for internal verification and quality control purposes.

If a customer contacts MonarK regarding a damage-related issue, we may, at our discretion, provide relevant pre-shipment documentation (including photographs of the specific order) to assist in reviewing the claim with the carrier.

Once an order has been transferred to the shipping carrier or mail industry office, MonarK is not responsible for damage, loss, or alterations that occur during transit.

MonarK does not provide direct refunds or compensation for damage caused by shipping carriers or mail industry offices. Any claims for shipping-related damage must be submitted to the carrier and are subject to their policies and approval.

However, MonarK will, in good faith, assist customers by:

Reviewing the issue and internal shipment records
Providing relevant documentation when reasonably requested
Assisting in filing claims with the carrier
Supporting communication with the carrier where appropriate

Any compensation for transit-related damage is handled exclusively by the shipping carrier or mail industry office.

8. Shipping Costs

Shipping fees (if applicable) are calculated at checkout and are non-refundable unless required by applicable law in the United States or the State of New Jersey.

9. Order Changes & Cancellations

Orders may only be modified or canceled before they are processed or shipped. Once an order has been fulfilled, it cannot be changed or canceled.

10. Limitation of Liability

To the fullest extent permitted under applicable law in the United States and the State of New Jersey, MonarK shall not be held liable for shipping delays, carrier errors, lost packages, or delivery issues once the order has been transferred to the shipping carrier or mail industry office.

11. Policy Updates

MonarK reserves the right to update or modify this Shipping Policy at any time. Updates will be posted on this page with a revised “Last updated” date.